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Quotes and leads you never followed up

A quote went out, or a lead wrote in, and the next note never left. These are the single-job articles for that pile. Each one is a free setup you can finish in the inbox you already use. None of them tries to cover the others.

• The customer email you keep meaning to send, written so it still sounds like you.
• A long thread sitting unanswered, summarized before you reply.
• A voice memo that should have been the follow-up email.