For US plumbing companies
In Phoenix, stopping a leak needs no permit. Replacing the pipe behind the wall is new work, and the permit application is due within 72 hours. We build and run your website and an AI that tracks which night jobs became permit work. It prepares the application. Your license holder submits it.
Stop a leak in Phoenix and there is nothing to file. Cut out the pipe behind the wall and it is new work, with a permit application due within 72 hours. Sell a water heater in the same kitchen and a federal cancellation rule applies too.
Checked 18 September 2026 on the plumbing pages of the field-service software shops use, and on what backflow testers buy. Where a job is already sold, we leave it alone.
What was done, in the plumber's words · The Phoenix 72-hour clock, on one board · Prepared, never submitted
Stop a leak in Phoenix and there is nothing to file. Cut out the pipe behind the wall and it is new work, with a permit application due within 72 hours. Sell a water heater in the same kitchen and a federal cancellation rule applies too.
Phoenix, and one federal rule
| What was done | Paperwork | Deadline | Goes to | If it is missed |
|---|---|---|---|---|
| Phoenix: a leak stopped in a drain, water, waste or vent pipe | None. Phoenix exempts "the stopping of leaks" | None | Nobody | Nothing to missPhoenix Building Construction Code 105.2.4, item 1 |
| Phoenix: a stoppage cleared, or a leaking valve or fixture repaired, nothing moved | None, if the repair does not "involve or require the replacement or rearrangement of any valves, pipes or fixtures" | None | Nobody | Nothing to missPhoenix Building Construction Code 105.2.4, item 2 |
| Phoenix: an existing water heater replaced in a one- or two-family home by a licensed contractor | None. Exempt from a Phoenix plumbing permit | None | Nobody | Nothing to missPhoenix Building Construction Code 105.2.4, item 5 |
| Phoenix: a concealed pipe found defective and replaced with new material | A permit and an inspection. The work "shall be considered as a new work" | Done as an emergency: "the permit application shall be submitted within 72 hours" | City of Phoenix: the application to its Development Services Department, then an inspection | Work done before the permit is issued must meet code and is "corrected if not approved by the building official"Phoenix Building Construction Code 105.2.4 item 1; 105.2.5.1 and its commentary |
| Phoenix: a valve, pipe or fixture moved to a new spot | A permit: "a permit shall be required for the relocation of any valves, pipes or fixtures" | Done as an emergency: application within 72 hours | City of Phoenix | Work done before the permit is issued is corrected if the building official does not approve itPhoenix Building Construction Code 105.2.4 item 3; 105.2.5.1 and its commentary |
| Federal, 16 CFR 429: the leak call ends with a new water heater sold in the home | The repair-visit exclusion covers only "replacement parts necessarily used" in the repair. A new heater at "$25 or more" sold at the home is a door-to-door sale, unless the waiver below is on file | The homeowner's right "to cancel the sale within 3 business days". Sunday and federal holidays are not business days | The homeowner | The sale stays open to cancellation for those 3 business days16 CFR 429.0(a) and (a)(5); 429.0(f) |
| Federal, 16 CFR 429: the homeowner called you with a "bona fide immediate personal emergency" | A "separate dated and signed personal statement in the buyer's handwriting" describing the emergency and waiving the right to cancel | Not stated in the rule | Written by the homeowner, kept by you | Without it, the emergency exclusion does not apply16 CFR 429.0(a)(3) |
Not legal or code advice. The Phoenix rows apply inside the City of Phoenix only; Mesa, Gilbert, Chandler and other nearby cities are separate jurisdictions we have not checked. The Phoenix text is from the city's guidance document TRT/DOC/00618, revision 07/14, which names the Development Services Department. The federal rows quote 16 CFR 429.0 only; the notice and refund duties are in 429.1, not quoted here.
Checked 18 September 2026 on the plumbing pages of the field-service software shops use, and on what backflow testers buy. Where a job is already sold, we leave it alone.
The problems in the owner's own words, and three things we would build against them.
What was done, in the plumber's words
Your plumber marks what the job was: leak stopped, stoppage cleared, fixture swapped, water heater replaced, or pipe behind the wall replaced. The AI does not decide which. That is a code call, and your license answers for it. It keeps the note, with the time and the address, where the office sees it in the morning.
The Phoenix 72-hour clock, on one board
Every Phoenix job marked as permit work shows the time left on its 72-hour application deadline, soonest first. Jobs the Phoenix code exempts, like stopping a leak or replacing a water heater in a one- or two-family home, show nothing to file, so nobody chases them.
Prepared, never submitted
The permit application is filled from the job note and the address. Your license holder checks it and submits it under their own login. It never changes what the plumber recorded, never backdates a job, and never writes the homeowner's emergency waiver, because 16 CFR 429 requires it in the buyer's own handwriting.
The morning after an emergency job in Phoenix. Your office manager asks the desk.
The caller: Last night's burst pipe job. Does it need a permit?
The AI: Whether it needs one is a code call for your licensed plumber, not me. He marked it 'concealed pipe replaced'. The City of Phoenix treats that as new work, so it is on the board with the 72-hour application clock.
The caller: Can we just mark it as a leak repair? He only swapped a short piece.
The AI: No. I don't change what the plumber recorded. If his note is wrong, he corrects it under his own name. The application is filled in from the job and the address, waiting for him to submit.
The caller: He also sold them a new water heater at the kitchen table. Are we covered?
The AI: That is a legal question, so it goes to you and your lawyer, not me. I can show you the rule's text, 16 CFR 429, and that no handwritten waiver from the homeowner is on file for this job.
Most of it, yes. Scheduling, dispatch, invoicing, flat-rate price books, service plans, equipment tracking and AI phone answering are all sold to plumbers inside that software, some as add-ons. We do not sell them again. What we did not find on those plumbing pages is the step after the job: which night calls became permit work, and the Phoenix clock that started when they did.
No. That is a code question, and your license answers for it. Your plumber marks what he did. The board shows the rule the City of Phoenix printed for that kind of work, with its section number, and the clock if there is one.
No. It fills the application from the job note and the address. Your license holder checks it and submits it under their own login. It never changes a date or what the plumber recorded.
Then the Phoenix rules on this page are not yours. Mesa, Gilbert and Chandler are separate jurisdictions too, and we have not read their codes yet. Before we build anything for you, we read your city's code and put its rules on the board with the section number. If your city sets no emergency deadline, the board says so.
That is not what this page sells. After-hours AI answering is already sold to plumbers, including inside field-service software. Whoever takes the call, the note your plumber writes after the job is what decides the paperwork, and that note is what we work from.
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