Support
Ring it, or write. Both reach us.
The number is answered by a person. The inbox is read every business day. Below that, the answers to what brings most people here — starting with the charge on your statement.
Phone
+1 (646) 212-0980Ring it. It answers.
Fastest for anything urgent, and for anything you would rather just say out loud.
Answered within one business day.
Best when you have an Order ID, a screenshot, or a refund to request — it all stays on one thread.
A charge you don't recognise
On a card or bank statement it reads:
DEEPLATHE
- That is us. Deeplathe is a brand of Enliven Sports LLC, registered in Wyoming, United States.
- It is a monthly subscription for a website, an AI phone receptionist, or both — bought at deeplathe.com/pricing.
- Still not familiar? Ring or email before you call your bank. We can identify any charge in a few minutes, and if it should not have been taken we refund it that day. A chargeback takes your bank weeks to reach the same place.
Getting into your portal
Everything about your account lives in the client portal — your onboarding brief, change requests, and billing.
Sign in at deeplathe.com/portal/login. There is no password: you enter your email and we send a link. The link works once and expires after 15 minutes.
If yours has expired, ask for another on that same page. Nothing is lost and you do not need us to reset anything.
Billing, and what you can do yourself
Sign in, then open Billing & plan. That opens Stripe's billing portal with your account already loaded.
You, in the portal
- Update the card we charge
- Download any invoice or receipt
- Change your contact details
- Cancel — your site and number run to the end of the period you have already paid for
Ask us
- Moving up or down a plan
- Pausing a subscription
- A refund under the guarantee
- Anything about work in progress
The billing section appears once your first invoice has been issued. If it is not there yet, that is why — ring or email and we will sort it directly.
Common questions
Where do I find my Order ID?
It is on the confirmation page you saw after paying and in your order email. It starts with cs_. Quote it in any message about a payment or a refund and we can find your whole account in one lookup.
How do I cancel?
In the portal, under Billing & plan. Your site and your number keep running to the end of the period you have already paid for, then stop. There is no cancellation fee and no phone-call-to-retain gauntlet. Full cancellation terms.
Can I get a refund?
Yes — within 30 days of going live. Email info@deeplathe.com with your Order ID. Approved refunds are issued within 5 business days and take a further 5–10 to appear with your bank. Full guarantee terms.
My sign-in link stopped working.
Sign-in links work once and expire after 15 minutes, so a link from yesterday will always fail. Request a fresh one at deeplathe.com/portal/login. If nothing arrives, check spam — and note we accept five requests an hour per address, so slow down rather than retrying in a burst.
How do I ask for a change to my website?
From the portal, or by replying to the email your preview link arrived in. Minor edits are included in your plan and go in straight away; anything larger we quote before starting, so nothing appears on an invoice you have not agreed to.
How do I move to a different plan?
That one is not self-serve — the portal can update your card and cancel, but it cannot switch tiers. Ring +1 (646) 212-0980 or email us and we will move you.
What happens if a payment fails?
We do not cut you off. There is a grace period while you sort the card out, and if your AI receptionist is ever suspended, callers are routed to your own line instead — never dead air.
Is the website mine?
Your content, your domain and your data are yours, and you can take them with you. Because we operate the service for you rather than handing over a build, the underlying source code stays ours. The terms spell this out.
Still stuck? The number goes to a person, not a queue.
+1 (646) 212-0980Deeplathe is a brand of Enliven Sports LLC (Wyoming, USA).