For aesthetic clinics
AI receptionist for med spas
An AI receptionist for med spas. It answers the call, books the consult, and handles a reschedule or a cancellation while the caller is still on the line, including when the one person at the desk is with a client.
What it does on a call to the spa
A new consult, a client moving a visit, and someone asking whether last night's swelling is normal are different calls. The agent books and moves appointments from the openings you allow, into the calendar you already use.
A clinical question is taken down for the practice. The agent does not say a reaction is normal, and it does not quote a treatment you did not put in its notes.
When the desk is with a client, and after you close
The desk answers while you are open. Clients who want a person, and clients who hang up on AI, still get one then. The agent covers the calls that ring out during a treatment and the calls that come in after you lock the door.
It says it is an AI if you want callers told. One person cannot check a client in and answer a second line.
Consults, reschedules, and cancellations
Consults are booked, moved, and cancelled on the call. A deposit rule or a late-cancel rule is applied only if you wrote it down. The agent does not invent one. Practices that take patient calls should read what to require of any AI receptionist before it hears one.
Questions
What does an AI receptionist for med spas actually do on the call?
It answers, books the consult, and reschedules or cancels it while the caller is on the line, using the calendar you already run.
Will it answer a medical question or quote a treatment I did not approve?
No. Clinical questions are written down for the practice. It only states prices and policies you put in its notes, and it does not tell a client that a reaction is normal.
Our clients want a person. What about callers who hang up on AI?
The desk answers first while you are open, so those callers still reach a person. The agent covers after hours, overflow, and calls that ring out, and it can say it is an AI.
What should a practice require before patient calls go to an AI?
A business associate agreement, no training on those calls, and access controls. Deeplathe does not claim HIPAA compliance. The checklist is on the HIPAA-compliant AI receptionist page.