← DEEPLATHE|Sample: Sable & BirchCustomer Support Agent
S&B

SABLE & BIRCH

Customer Support

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S&B
Hi! Welcome to Sable & Birch. I can help with orders, shipping, returns, or find the perfect piece for you. What can I do for you today?
I ordered a cutting board last week and haven't gotten any shipping update. Order #SB-4821.
S&B
Let me pull up that order for you right now.
Order #SB-4821
In Transit

Oregon Fir Cutting Board

$62.00 · End-grain · Shipped Mar 29

OrderedShippedIn TransitOut for DeliveryDelivered
CarrierUSPS Priority Mail
Tracking9400 1118 9922 3847 652
Current LocationSacramento, CA
Estimated DeliveryApril 10, 2026
Track PackageView Order Details
S&B
Your board is currently in transit through Sacramento and should arrive by April 10. The carrier is USPS Priority. Want me to send you the full tracking link?
Oh perfect, thanks! Also — do you have the speckled mug in a larger size?
S&B
The Speckled Stoneware Mug currently comes in one size — 12oz ($34). We don’t have a larger version yet, but here’s something you might love:

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Ceramic Latte Bowl

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$42.00In Stock
Add to CartView Details
S&B
It’s from the same potter and uses the same speckled glaze — just in a bigger, bowl-style form. Great for lattes. Want me to add it to your cart, or notify you if we release a bigger mug?
S&B
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